The West Country is a beautiful place to live, but this last month has reminded many of us just how difficult it can be to keep a business running in the event of major weather disruption, like heavy snow fall. Snow isn’t as common here as it is in many parts of the UK, but winter storms are! Because of the distances that some of us need to travel and the lack of public transport when we do have dangerous weather conditions, the infrastructure just isn’t in place to ensure that staff can still commute to work.
This past month we have seen so many people taking a risk by trying to commute to work through lanes that are easily blocked or flooded and through snowy and icy conditions. Because of the weather, so many businesses haven’t been able to fully trade. Even those businesses lucky enough to be served by public transport are exposed when buses and trains are cancelled.
On top of people being unable to make it to work when the weather gets really bad, add power failure to the mix and it may seem that even if you could get to your place of work, you might not be able to work when you get there, because the technology is down too. So the big question is how will customers contact you if the phone lines are dead and you have no power? If your team can’t be available to take calls, you could be losing business, not to mention you may have frustrated customers when everything is back to normal.
But this needn’t be the case. Modern hosted telephony and IT gives you the opportunity to ensure that your business’s communication is highly resilient and very importantly that you can always be contacted by your customers. Office phone numbers can be re-pointed at mobiles, home numbers or alternative branches within a few moments, at any time of the day, 365 days a year. Staff can work from laptops, mobile phones or be contactable on their own home phones. This means that they can still truly be part of your business communication at no cost to them and without giving away their private numbers to customers. You also have the ability to measure and see how your calls have been handled and by whom. In short, wherever your team can access the internet or their mobile phone they can work, whether that’s at a coffee shop or bar or at home in their kitchen.
Not only does hosted telephony allow your business to run seamlessly in the event of dangerous weather so that you can continue to serve customers, but you have the added peace of mind of knowing that your staff are safe too. The good news is that it may even cost less to run than your current set up. If you would like to know more about how you can make your business more resilient then we’d love to speak with you.