For the Ubi team, helping our customers is not just something that is part of your contracts with us, we genuinely love to give excellent support, whether that is walking you through something over the phone or taking care of the technical side. We understand how technology can be confusing and frustrating when it doesn’t do what you wish, and we love making sure that our technology won’t let you down.

With our help you are always fully supported, Monday to Saturday 9am to 5pm (and even outside of these hours if a critical issue arises). We only work with local businesses who are based in Cornwall, Devon, Somerset and Dorset, so you have the added peace of mind of knowing we are local to you if we need to come out in person.

Our team has all the technical qualifications you would expect, as well as 15 years’ experience in resolving and managing every aspect of telecommunications, from cabling to computer integration, telephone lines to mobile apps and curly cords to Wi-Fi.

You can contact our Help Team by telephone on 01626 839839, through our website or by emailing us. However you wish to contact us, it’s your choice. We are just happy to support you for everything we supply. Contact us today to see how Ubi can support your business.

Support levels

Service and maintenance isn’t just something else that we do, it’s something that makes us stand out from the competition. Many customers have moved across to us because of the speed, quality and excellent value of our support services. We measure our performance regularly to ensure that we are giving you the best possible service at all times.

Ubi’s Engineers and local Desk Based Service Team will ensure that your business communications are always on. You can enjoy complete reassurance that an experienced team of telecoms professionals are available six days a week to provide you with excellent support and advice.

Our service promise includes:

• We always handle calls ourselves

• Your support request will always be dealt with the same working day

• Your call will never be re-directed to a third party call centre

• You will be able to speak to a team member when you need to

• Six days of cover as standard (Monday to Saturday, excludes bank holidays) for software and hardware issues, including telephone, email, on site and remote support

• You will have priority email access to the Ubi Support Team or via the secure portal on our website

• We will not charge your for minor programming and adjustments

• We will keep you informed with status updates via email or by text

• We will always run the latest, most secure software on your systems

• Support calls can be logged with us 24hrs day, every day of the year

• We always keep maintenance parts in stock, so there’s no waiting around when an item is needed

• We will work with your other providers to ensure that you have the quickest resolution

• We enjoy providing you with excellent support.

If you are not happy with your existing telecoms supplier, we would love to talk with you and explain why joining the many companies that have moved to Ubi will be good for your organisation. If your business is based in Cornwall, Devon, Somerset or Dorset then please contact us if you would like to find out more.

Register Your Support Request

If you have a technical issue that requires support by Ubi you can call us, or email us.

Contact us